Accepting new Clients
Tiled | Salt Lake City, Utah
October 2021 - Present
When I joined Tiled, my responsibility was to manage the Professional Services arm of the business. This work allowed me to lead projects for a range of customers like Atlassian, Equinox Fitness, and VMWare. My time was spent communicating with key stakeholders, delivering finished projects and consulting customers to bring our technology to their internal teams and customers. As the needs of the business shifted my role at the organization shifted into Product Experience Manager. Below are some of me key responsibilities within this role:
Configuring analytics tools like Google Tag Manager and Heap to measure every interaction on our website and software.
Present product findings and recommendations to the executive team.
Running paid media campaigns on Dribbble.
Writing and publishing support articles.
Communicating product updates to our staff and customers.
Architecting and maintaining our CRM (Hubspot) system.
Developing a Product Qualified Lead (PQL) score and creating CRM automations based off of user behavior events.
GolednComm | Salt Lake City, Utah
September 2019 - March 2021
My role at GoldenComm was akin to an outsourced CMO. I worked with a wide range of clients to advise on digital marketing topics like SEO, UI/UX, and Paid Advertising. Daily activities included:
Working with developers to build landing pages, improve user experiences and integrate web technologies.
Teaching Software and Data Analysis at weekly standups.
Creating assessment templates, forecasting calculators, and other templates for internal processes.
Manage large ad spends ($50,000+/month) across a range of digital media channels such as Google, Facebook, Reddit and DSP’s.